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Hong Kong
05/01/2015 at
10:10
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
n/a
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
n/a
“ ”
Average
Score: 5.0
Score: 5.0
Hong Kong
27/11/2014 at
10:10
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Very Satisfied
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
Very Satisfied
“ I was impressed with how fast I was seen to. I really appreciated that I was not delayed and that it was an efficient process (as I had to head back to work). Thanks ”
Average
Score: 5.0
Score: 5.0
Hong Kong
29/12/2014 at
11:00
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Satisfied
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
n/a
“ It would have been nice to have the buzzer answered - I had to get the doorman to let me in. Once in however all was good, the reception staff were welcoming and helpful and the scan lady very good, so overall thank you very much. ”
Average
Score: 4.8
Score: 4.8
Hong Kong
05/01/2015 at
16:30
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Very Satisfied
Clinical staff
Explanation of procedure
Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
n/a
“ ”
Average
Score: 4.8
Score: 4.8
Hong Kong
05/01/2015 at
14:50
Ease of the service
Hours centre is open
Satisfied
Information prior to arrival
Satisfied
Convenience of appointment
Satisfied
Reception
Greeting on arrival
Satisfied
Promptness of appointment
Satisfied
Waiting room comfort
Satisfied
Clinical staff
Explanation of procedure
Satisfied
Time and attention given
Satisfied
Response to questions
Satisfied
Confidence and trust in staff
Satisfied
Facility
Clean and safe environment
Satisfied
Privacy
Satisfied
Disabled facilities
n/a
“ ”
Average
Score: 4.0
Score: 4.0
Hong Kong
09/12/2014 at
12:50
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Neutral
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Very Satisfied
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
Neutral
“ ”
Average
Score: 4.7
Score: 4.7
Hong Kong
01/12/2014 at
11:10
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Very Satisfied
Clinical staff
Explanation of procedure
Satisfied
Time and attention given
Satisfied
Response to questions
Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
Very Satisfied
“ ”
Average
Score: 4.8
Score: 4.8
Hong Kong
10/12/2014 at
11:10
Ease of the service
Hours centre is open
Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Very Satisfied
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
Neutral
“ ”
Average
Score: 4.8
Score: 4.8
Hong Kong
10/12/2014 at
09:05
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Very Satisfied
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
n/a
“ ”
Average
Score: 5.0
Score: 5.0
Hong Kong
08/12/2014 at
11:35
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Very Satisfied
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
n/a
“ ”
Average
Score: 5.0
Score: 5.0
Hong Kong
09/12/2014 at
11:00
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Neutral
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
n/a
“ ”
Average
Score: 4.8
Score: 4.8
Hong Kong
26/11/2014 at
11:00
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Very Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Very Satisfied
Waiting room comfort
Very Satisfied
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
Satisfied
“ ”
Average
Score: 4.9
Score: 4.9
Hong Kong
09/12/2014 at
12:20
Ease of the service
Hours centre is open
Satisfied
Information prior to arrival
Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Very Satisfied
Promptness of appointment
Satisfied
Waiting room comfort
Very Satisfied
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Very Satisfied
Disabled facilities
n/a
“ My technician was superb-friendly and competent with great teeth! ”
Average
Score: 4.8
Score: 4.8
Hong Kong
01/12/2014 at
12:00
Ease of the service
Hours centre is open
Very Satisfied
Information prior to arrival
Satisfied
Convenience of appointment
Very Satisfied
Reception
Greeting on arrival
Neutral
Promptness of appointment
Satisfied
Waiting room comfort
Satisfied
Clinical staff
Explanation of procedure
Very Satisfied
Time and attention given
Very Satisfied
Response to questions
Very Satisfied
Confidence and trust in staff
Very Satisfied
Facility
Clean and safe environment
Very Satisfied
Privacy
Satisfied
Disabled facilities
n/a
“ ”
Average
Score: 4.5
Score: 4.5